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Solving Surface Troubles: How to Fix a Non-Responsive Microsoft Surface

Title: Troubleshooting Guide: Why Your Microsoft Surface Won’t Turn On and How to Fix ItHaving your Microsoft Surface fail to turn on can be quite frustrating, especially if you rely on it for work or entertainment. However, there are a few common factors that could be causing this issue.

In this troubleshooting guide, we will explore two main topics: the reasons behind a non-responsive Surface and the step-by-step methods to fix it. By following these instructions, you can save time and money by resolving the problem yourself.

Reasons Why a Microsoft Surface Won’t Turn On

Battery Issues

One of the most common reasons for a Surface Pro failing to turn on is related to battery complications. If the battery charge level has dropped below a certain threshold, the device might not be able to power on.

To address this, follow these steps:

– Ensure the charging cable is correctly connected to both the power socket and your Surface. – Check the LED light on the charging cable.

If it does not light up, try using a different power outlet or USB port. – If your Surface has been in hibernation mode, press and hold the power button for at least 30 seconds to force a restart.

Charging Cable Problems

Sometimes, the issue lies with the charging cable itself. Here’s what you can do to rule out any potential charging cable problems:

– Examine the cable for any visible damage, such as frayed wires or bent connectors.

– Try a different charging cable and see if the problem persists. – Check the power socket you are using to ensure it is functioning correctly by plugging in a different device.

How to Fix a Surface Pro That Won’t Turn On

Recharge the Battery

If you have confirmed that there are no issues with the charging cable, then the battery might simply be drained. Follow these steps to recharge it:


Connect your Surface to the charging cable. 2.

Wait for a few minutes, allowing the battery to recharge. 3.

Press and hold the power button for several seconds until the Microsoft logo appears. 4.

If none of the above steps work, try a different charging cable and repeat the process.

Check the Surface Charging Cable

If recharging the battery does not solve the problem, it’s time to inspect the charging cable itself. Here’s what you should do:

– Inspect the charging cable for any signs of damage, such as frayed wires or broken connectors.

– Check the LED light on the charging cable. It should light up when the cable is connected and charging the device.

– Attempt to use the charging cable in a different power socket or USB port. – In some cases, reversing the cable’s direction can re-establish the connection between the charger and your Surface.


By understanding and implementing the troubleshooting steps discussed in this guide, you can regain control over your Microsoft Surface when it fails to turn on. Battery issues and faulty charging cables are often the culprits behind this problem.

Always ensure you handle your Surface with care and regularly check for signs of damage to prevent such issues from occurring.

Troubleshooting Steps

Perform a Soft Reset

When your Microsoft Surface Pro becomes unresponsive or freezes, performing a soft reset can often resolve the issue. This process forces a shutdown and restart without affecting your files, settings, or programs.

Here’s how you can do it:

1. Press and hold the power button on your Surface Pro for around 30 seconds.

2. Release the power button and wait for a few moments.

3. Press the power button once to turn your Surface Pro back on.

4. If the device still refuses to turn on, proceed to the next troubleshooting step.

Turn on the Surface Pro with a Keyboard Shortcut

If your Surface Pro remains unresponsive even after a soft reset, you can try turning it on using a keyboard shortcut. This method involves using the physical buttons on your Type Cover or Touch Cover.

Follow these steps:

1. Ensure the Surface Pro is connected to a power source.

2. Press and hold the Volume Up button on the keyboard.

3. While still holding the Volume Up button, press and hold the Power button for a few seconds.

4. Release both buttons simultaneously and wait for your Surface Pro to turn on.

5. If this method doesn’t work, proceed to the next troubleshooting step.

Remove All Surface Accessories

Sometimes, Surface accessories such as USB devices, keyboards, or mice can interfere with the device’s startup process. To eliminate this possibility, follow these steps:


Disconnect any USB devices, external monitors, or other peripherals from your Surface Pro. 2.

Remove the Type Cover or Touch Cover from your Surface Pro. 3.

Restart your Surface Pro by either using the power button or the power button shortcut mentioned earlier. 4.

If removing accessories doesn’t resolve the issue, proceed to the next troubleshooting step.

Contact Microsoft Technical Support

If you have exhausted all the troubleshooting steps mentioned above and your Surface Pro still won’t turn on, it may be time to reach out to Microsoft’s official support service. They have dedicated teams available to assist with your Surface-related issues.

You can contact them through several channels, including:

1. Microsoft Support website: Visit the official Microsoft Support website and navigate to the Surface support page.

Here, you’ll find various resources, including chat support, forums, and a virtual assistant that can provide automated assistance. 2.

Microsoft Store: If you live near a Microsoft Store, consider visiting and speaking to a representative in person. They can help diagnose the problem and provide further guidance or arrange for repairs if necessary.

3. Phone Support: Microsoft also offers phone support through their toll-free helpline, where you can speak directly with a support representative to troubleshoot the issue.

Remember to provide as much information as possible about your Surface Pro’s problem when reaching out to Microsoft Support. This will help them better understand the issue and provide you with an appropriate solution or further guidance.

Additionally, if your Surface Pro is under warranty, Microsoft’s support team will assist you accordingly. By following these troubleshooting steps, you can often identify and resolve common issues that prevent your Microsoft Surface Pro from turning on.

Whether it’s performing a soft reset, using keyboard shortcuts, removing accessories, or seeking assistance from Microsoft’s technical support, these methods collectively cover a wide range of potential problems and offer you a path towards getting your Surface Pro up and running again. Remember to always handle your Surface Pro with care and periodically check for updates to ensure optimal performance.

In conclusion, troubleshooting a Microsoft Surface Pro that won’t turn on can be frustrating, but by understanding the common reasons behind this issue and following the step-by-step troubleshooting methods, you can regain control of your device. Battery issues and faulty charging cables are often to blame, so checking these areas should be your first course of action.

Performing a soft reset, using keyboard shortcuts, and removing accessories are additional troubleshooting steps that can help resolve the problem. If all else fails, reaching out to Microsoft’s technical support is an option.

Remember to handle your Surface Pro with care and stay updated to prevent future issues. With these methods and precautions in mind, you can ensure a smooth and uninterrupted experience with your Microsoft Surface Pro.

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