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Troubleshooting the White Screen Error in The Sims 4

The Sims 4 is a popular life simulation game that offers players the opportunity to create and control virtual characters in a virtual world. However, like any other software, it is not without its flaws.

One common issue that players encounter is the dreaded white screen error. This article will guide you through the process of troubleshooting and fixing this frustrating problem.

System Requirements

Before delving into the troubleshooting process, it is important to ensure that your computer meets the minimum system requirements for The Sims 4. Inadequate hardware can often lead to various issues, including the white screen error.

Here are the minimum requirements for the game:

– CPU: Intel Core 2 Duo E4300 or AMD Athlon 64 X2 Dual Core 4000+

– RAM: 2 GB

– GPU: NVIDIA GeForce 6600 or AMD Radeon X1300

– OS: Windows XP (32-bit) or later

– Storage: 10 GB available space

If your computer falls short of these requirements, you may experience performance issues or encounter errors like the white screen. Consider upgrading your hardware or adjusting the game settings to improve performance.

Removing Mods

Mods are an integral part of The Sims 4 experience for many players. However, they can also cause conflicts that result in errors such as the white screen.

To rule out any mod-related issues, follow these steps to remove them:

1. Open your game folder.

By default, it is located in Documents/Electronic Arts/The Sims 4. 2.

Move your entire Mods folder to a different location on your computer, such as the desktop. 3.

Launch the game and check if the white screen error still occurs. If the error is resolved after removing the mods, you can try re-adding them one by one to identify the specific mod causing the conflict.

To make this process easier, you can use a tool called Mod Conflict Detector, which scans your installed mods and identifies any conflicts between them.

Checking Installation Integrity

An incomplete or corrupted game installation can also trigger the white screen error. To verify the integrity of your game installation, follow these steps depending on your game platform.

For Steam users:

1. Open the Steam client and navigate to your Library.

2. Right-click on The Sims 4 and select “Properties.”

3.

Go to the “Local Files” tab and click on “Verify Integrity of Game Files.”

4. Wait for the verification process to complete.

For Origin users:

1. Open the Origin client and go to your Games library.

2. Right-click on The Sims 4 and select “Repair.”

3.

Wait for the repair process to finish.

Updating Display Drivers

Outdated or incompatible display drivers can lead to various graphical glitches, including the white screen error. To ensure that you have the proper drivers for your graphics card, follow these steps:

1.

Identify your graphics card manufacturer and model. You can do this by searching for “Device Manager” in the Windows search bar and opening the application.

2. Expand the “Display adapters” category to see the name of your graphics card.

3. Visit the manufacturer’s website (e.g., NVIDIA or AMD) and navigate to the drivers section.

4. Download and install the latest drivers for your specific graphics card model.

Disabling Origin In-Game

Origin In-Game is a feature that allows you to access certain features while playing games. However, it can sometimes cause conflicts with The Sims 4, resulting in errors like the white screen.

To disable Origin In-Game, follow these steps:

1. Open the Origin client and go to “Application Settings.”

2.

Click on the “Origin In-Game” tab. 3.

Toggle off the “Enable Origin In-Game” option. 4.

Restart your computer and launch The Sims 4.

Starting the Game in Windowed Mode

A bug within the game may cause the white screen error when launching it in fullscreen mode. Starting the game in windowed mode can help bypass this issue.

Here’s how to do it:

1. Right-click on The Sims 4 icon and select “Properties.”

2.

In the “Target” field, add “-w” (without quotes) at the end of the existing line after the quotation mark. For example, if the line reads “C:Program FilesThe Sims 4TS4.exe”, it should now read “C:Program FilesThe Sims 4TS4.exe” -w.

3. Click “Apply” and then “OK.”

4.

Launch the game and check if the white screen error persists.

Starting the Game Without Saves

Corrupted or incompatible save game files can sometimes cause the white screen error. Starting the game without these files can help determine if they are the root cause of the issue.

Follow these steps:

1. Open your game folder (Documents/Electronic Arts/The Sims 4).

2. Move the “Saves” folder to a different location on your computer.

3. Launch the game and see if the white screen error is resolved.

4. If the error no longer occurs, you can try adding your saved game files back one by one to identify the problematic file.

Reinstalling the Game and Origin

If all else fails, you can try reinstalling both the game and the Origin client. This will give you a fresh start and resolve any potential conflicts that might be causing the white screen error.

Follow these steps:

1. Uninstall The Sims 4 and Origin from your computer using the respective uninstallation methods.

2. Restart your computer to ensure all remnants of the programs are removed.

3. Download and install the latest version of the Origin client from the official website.

4. Launch Origin and reinstall The Sims 4.

5. Launch the game and check if the white screen error is fixed.

By following these troubleshooting steps, you should be able to resolve the white screen error in The Sims 4. Remember to check your system requirements, remove any conflicting mods, and update your display drivers.

Disabling Origin In-Game, starting the game in windowed mode, and starting without saved games can also help pinpoint the cause of the issue. If all else fails, reinstalling the game and Origin will provide a fresh start.

Happy simming!

In conclusion, the white screen error in The Sims 4 can be frustrating, but with the right troubleshooting steps, it can be resolved. By ensuring that your computer meets the minimum system requirements, removing conflicting mods, and verifying the integrity of your game installation, you can eliminate potential causes of the error.

Updating your display drivers, disabling Origin In-Game, starting the game in windowed mode, and starting without saved game files are additional techniques that can help resolve the issue. If all else fails, reinstalling the game and Origin can provide a fresh start.

Don’t let the white screen error hinder your enjoyment of The Sims 4. With these troubleshooting tips, you can get back to creating and controlling your virtual world.

Happy simming!

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