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Unraveling SolarWinds Custom Query Errors: Troubleshooting Guide

Title: Troubleshooting SolarWinds Custom Query Errors: An Informative GuideAre you experiencing issues with the custom query feature in SolarWinds? Don’t worry, you’re not alone.

In this article, we will delve into the intricacies of SolarWinds custom query errors and explore potential causes and solutions to help you resolve these frustrating issues. Whether you’re new to SolarWinds or a seasoned user, this insightful guide will equip you with the knowledge to troubleshoot and overcome custom query errors.

So, let’s jump right in!

to SolarWinds Errors

If you’re encountering errors while using SolarWinds, understanding the root causes and troubleshooting them effectively is essential. SolarWinds errors can occur due to a variety of reasons, from invalid configurations to software glitches.

Troubleshooting these errors demands a solid understanding of the platform and its components. One common source of errors is the custom query feature in SolarWinds, which allows users to extract specific information from its vast repository.

However, this feature is not immune to problems that may arise during its utilization. Let’s explore the common causes of SolarWinds custom query errors and how to overcome them.

Overview of the Orion platform in SolarWinds

Before delving into custom query errors, it’s important to establish a foundation on the Orion platform within SolarWinds. The Orion platform is a robust IT monitoring solution that aids in network performance management, log analysis, and more.

It provides organizations with unparalleled visibility into their infrastructure, enabling efficient troubleshooting and proactive management. With SolarWinds’ Orion platform, you can monitor networks, servers, applications, and databases from a single interface, making it an indispensable tool for IT teams.

By harnessing its capabilities, organizations can align their technological landscape with business objectives, ensuring optimal performance and reliability. Main Topic: Causes of SolarWinds Custom Query Errors

Invalid SWQL Syntax and Queries

SWQL (SolarWinds Query Language) is the language used in SolarWinds’ custom query feature to retrieve data. The incorrect usage of SWQL syntax or constructing invalid queries can result in error messages and failed executions.

To prevent such errors, ensure that your queries adhere to the correct SWQL syntax and are properly constructed. Tips to overcome this error:

– Familiarize yourself with SWQL syntax and guidelines.

– Double-check your queries for any typos or formatting errors. – Consult SolarWinds documentation and online resources for examples and best practices.

Missing ASCX File

Another common cause of custom query errors is a missing ASCX filean essential component of SolarWinds’ web interface. When this file is missing or corrupt, custom queries cannot be processed correctly, leading to errors.

Solutions to address this issue:

– Verify if the ASCX file exists in the designated directory. – Restore the ASCX file from a backup or reinstall SolarWinds to replace any corrupted files.

– Seek assistance from SolarWinds support if you cannot locate or restore the ASCX file.

Corrupt or Incomplete SAM Module Installation

The SolarWinds Server & Application Monitor (SAM) module plays a crucial role in custom query functionality. If the SAM module’s installation is corrupt, incomplete, or encounters issues, it can manifest as custom query errors.

Steps to rectify SAM module installation issues:

– Uninstall and reinstall the SAM module. – Ensure that you have the latest version of the SAM module compatible with your SolarWinds installation.

– Follow the installation instructions carefully, validating each step to mitigate errors. Conclusion:

In this guide, we have explored the world of SolarWinds custom query errors, providing insights into the causes and potential solutions.

By understanding the intricate workings of SolarWinds and proactively troubleshooting errors, you can leverage its powerful features to monitor, manage, and optimize your IT infrastructure effectively. Armed with this knowledge, you are prepared to confidently tackle custom query errors and unlock the full potential of SolarWinds’ monitoring capabilities.

Title: Advanced Fixes for SolarWinds Custom Query Errors and Insights into the SolarWinds Security BreachIn our previous article, we discussed the common causes of SolarWinds custom query errors and provided solutions to overcome them. Building upon that foundation, this expanded article will delve into more advanced fixes for custom query errors, equipping you with the knowledge to tackle even the most complex issues.

Additionally, we will explore the infamous SolarWinds security breach and shed light on how hackers exploited the software’s vulnerabilities. With a comprehensive understanding of these topics, you will be better prepared to address custom query errors and fortify your organization’s security.

Main Topic: Fixes for SolarWinds Custom Query Error

Setting the Custom Query Output to Ordered

By default, the custom query output in SolarWinds may not be ordered, which can lead to confusion and hinder the analysis of the retrieved data. However, you can overcome this issue by explicitly specifying the desired order in your query.

Steps to set custom query output to ordered:

1. Include an ORDER BY clause in your query, specifying the desired order (e.g., ascending or descending) based on a specific attribute or column.

2. Execute the modified query to retrieve the data in the specified order.

Flushing DNS and Restarting AMA

In some cases, custom query errors can be resolved by performing a DNS flush and restarting the Advanced Message Analyzer (AMA) service. Flushing the DNS cache clears any cached or outdated DNS records, ensuring that network communications related to SolarWinds are processed accurately.

Steps to flush DNS and restart AMA:

1. Open the Command Prompt as an administrator.

2. Type “ipconfig /flushdns” and press Enter to clear the DNS cache.

3. Once the DNS cache is flushed, restart the AMA service to ensure all changes take effect.

Repairing Missing Files and Components

Missing files and components can significantly impact the functionality of SolarWinds, leading to custom query errors. Fortunately, the Configuration Wizard provides a repair option that can help resolve these issues effectively.

Steps to repair missing files and components:

1. Launch the Configuration Wizard from the SolarWinds installation folder.

2. Select the “Repair” option and follow the prompts to initiate the repair process.

3. The Configuration Wizard will automatically identify missing files and components, replacing or repairing them.

Checking Antivirus and Firewall Settings

Antivirus and firewall software play a crucial role in safeguarding your system, but they can occasionally interfere with SolarWinds’ operations. Restrictive settings can cause custom query errors by blocking necessary communication between SolarWinds components.

Guidelines for checking antivirus and firewall settings:

1. Ensure that your antivirus software is not incorrectly identifying SolarWinds components as threats.

Add necessary exceptions or exclusions to prevent interference with SolarWinds processes. 2.

Configure your firewall to allow communication between SolarWinds components and ensure that necessary ports and protocols are not blocked. Main Topic: SolarWinds Security Breach

Background on SolarWinds Security Breach

In December 2020, the SolarWinds security breach sent shockwaves through the cybersecurity landscape. A sophisticated attack, believed to be the work of a nation-state actor, exploited vulnerabilities in the SolarWinds Orion software, compromising numerous organizations.

The attack unfolded over several months, with hackers infiltrating the software’s update mechanism to inject malware into legitimate updates.

Infiltration through Orion Software Updates

The SolarWinds security breach exploited the trust placed in software updates. Hackers managed to compromise the build process, injecting a malicious backdoor into Orion software updates.

This backdoor provided unauthorized access to infected systems, allowing attackers to move stealthily within networks and exfiltrate sensitive data.

Hackers Using VPNs to Inject Malware

To further obfuscate their activities, hackers leveraged Virtual Private Networks (VPNs) to achieve anonymity when injecting malware into SolarWinds updates. By using VPNs, the attackers successfully concealed their true identities and origins, making attribution and detection more challenging.

By understanding the modus operandi of the SolarWinds security breach, organizations can gain valuable insights into the importance of comprehensive security measures to detect and mitigate such threats effectively. It underscores the need for stringent supply chain security assessments and continuous monitoring of software and infrastructure.


In this extended article, we explored advanced fixes for SolarWinds custom query errors, providing you with additional solutions to troubleshoot and overcome complex issues. Moreover, we delved into the SolarWinds security breach, shedding light on the infiltration through software updates and the hackers’ use of VPNs for malicious activities.

By utilizing these insights, you can fortify your SolarWinds environment against potential vulnerabilities and enhance your organization’s security posture. Stay vigilant, implement best practices, and leverage the knowledge gained from this article to safeguard your infrastructure.

Title: Exploring PRTG as an Alternative Network Monitoring Tool and Advanced Troubleshooting SolutionsWhile SolarWinds is a popular choice for network monitoring, it’s crucial to consider alternative options that may better suit your organization’s needs. In this expanded article, we will introduce PRTG as an alternative network monitoring tool, highlighting its features, benefits, and advantages over SolarWinds.

Additionally, we will delve into further troubleshooting and solutions for complex issues, providing insights into dedicated tools for system file repair, Orion Core Services troubleshooting, and antivirus and firewall considerations. By exploring these topics, you can expand your network monitoring toolkit and enhance your troubleshooting capabilities.

Main Topic: Alternative Network Monitoring Tool – PRTG


PRTG (Paessler Router Traffic Grapher) is a comprehensive network monitoring tool that offers a robust set of features to monitor and manage your IT infrastructure. Developed by Paessler AG, PRTG provides real-time insights into your network’s performance, allowing you to proactively identify and resolve issues.

PRTG offers a user-friendly interface, making it accessible for both beginners and experienced network administrators. Its intuitive design streamlines the monitoring process, enabling quick setup and configuration for monitoring various network devices, servers, applications, and more.

Features and Benefits of PRTG

PRTG offers a wide range of features that empower organizations to monitor their networks effectively. Some notable features and benefits of PRTG include:


Cloud Monitoring: PRTG supports monitoring cloud-based services, such as Microsoft Azure and Amazon Web Services (AWS), providing complete visibility into your cloud infrastructure. 2.

Bandwidth Monitoring: PRTG allows you to monitor network bandwidth usage in real-time, enabling you to identify bottlenecks, enforce traffic shaping policies, and optimize network performance. 3.

Customizable Dashboards and Reports: PRTG offers customizable dashboards and reports, allowing you to present monitoring data in a visually appealing and meaningful manner. This feature aids in tracking performance trends and generating insightful reports for management and stakeholders.

4. Multi-Platform Compatibility: PRTG seamlessly integrates with various platforms and operating systems, allowing for comprehensive monitoring across heterogeneous environments.

Advantages of Using PRTG over SolarWinds

While SolarWinds is a reputable network monitoring tool, PRTG offers several advantages that may make it a preferred choice for some organizations:

1. Error-Free Experience: PRTG is known for its stability and reliable performance, ensuring a seamless monitoring experience.

Many users have noted that PRTG tends to exhibit fewer errors and stability issues compared to SolarWinds. 2.

Straightforward Configuration: PRTG’s user-friendly interface and well-documented features make configuration and setup a breeze. The intuitive design minimizes the learning curve, enabling administrators to get up and running quickly.

3. Comprehensive Monitoring Capabilities: PRTG offers a broad range of monitoring capabilities, including network devices, servers, applications, and cloud services.

This comprehensive coverage allows organizations to gain holistic insights into their IT infrastructure’s performance. Main Topic: Further Troubleshooting and Solutions

Using Dedicated Tools for System File Repair

Alongside SolarWinds or PRTG, dedicated tools like Fortect can aid in system file repair, ensuring the smooth functioning of your network monitoring software. These tools can help address issues stemming from corrupt or missing system files that can result in errors or abnormal behavior.

Orion Core Services Troubleshooting

Orion Core Services are vital components of SolarWinds that maintain communication between different modules and the database. If you encounter issues with Orion Core Services, troubleshooting may be required to identify and resolve the underlying problems.

This can involve checking service dependencies, validating database connections, and reviewing log files for any relevant error messages.

Antivirus and Firewall Considerations

Antivirus and firewall software, while crucial for network security, can sometimes interfere with network monitoring software like SolarWinds or PRTG. To mitigate potential issues, it’s important to ensure that antivirus programs are not incorrectly identifying network monitoring software components as threats.

Configuring firewalls to allow necessary communication between monitoring software and network devices is also vital. Conclusion:

In this expanded article, we introduced PRTG as an alternative network monitoring tool, exploring its features, benefits, and advantages over SolarWinds.

We also discussed advanced troubleshooting solutions, including dedicated tools for system file repair, Orion Core Services troubleshooting, and antivirus and firewall considerations. By considering alternative tools and expanding troubleshooting capabilities, you can enhance your network monitoring and better address complex issues that may arise.

Whether you opt for SolarWinds or PRTG, the insights gained from this article will enable you to make informed decisions and optimize your network monitoring practices. In conclusion, this comprehensive article explored the topics of SolarWinds custom query errors, the SolarWinds security breach, alternative network monitoring tool PRTG, and advanced troubleshooting solutions.

We discussed the common causes of custom query errors in SolarWinds and provided solutions for each issue. Additionally, we examined the SolarWinds security breach, highlighting the vulnerabilities exploited by hackers.

We introduced PRTG as an alternative network monitoring tool, emphasizing its features, benefits, and advantages over SolarWinds. Finally, we explored advanced troubleshooting solutions, including dedicated tools for system file repair, Orion Core Services troubleshooting, and antivirus and firewall considerations.

The importance of effective network monitoring and robust cybersecurity measures cannot be overstated. By leveraging the knowledge and tools shared in this article, organizations can enhance their network monitoring practices, ensure system reliability, and fortify their defenses against potential threats.

Stay proactive, implement the best practices outlined here, and prioritize network security for a resilient and efficient IT infrastructure.

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